To Study Consumer Awareness and Perception towards Usage of Mobile Banking

Abstract

The major banks in India are increasingly providing services through electronic channels such as ATMs, internet banking, Tele-banking and mobile banking. The research is an attempt to study the consumer awareness on mobile banking&percept ion about the same. A survey research is conducted among the consumers who are residing in Pune. The study shows that consumers are aware about mobile banking service provided by their bank. Consumers are familiar about various banking transact ions that can be done with the help of mobile banking. Consumers think that mobile banking is easy to use; it is very useful for them as it will give them flexibility to do transact ions irrespect ive the t ime of day. Consumers think that major advantage of mobile banking is 'Anywhere anyt ime banking'.